PRIVACY POLICY

Indigenous Aesthetics is a sole trader business operating in Australia. We respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website or make a purchase from us.

Personal Information We Collect
We collect personal information that is reasonably necessary for our business activities. This may include your name, email address, phone number, billing and shipping address, and order details when you place an order, create an account, or contact us. Payment information is processed securely by Wix Payments or third-party providers such as PayPal or Stripe, and we do not store your full payment details. We may also collect technical information such as IP address, browser type, device information, and website usage data through cookies and analytics tools.

How We Collect Personal Information
We collect personal information directly from you when you interact with our website, place an order, subscribe to communications, or contact us. In some cases, information is collected automatically through cookies and similar technologies when you browse our website.

Use of Personal Information
We use your personal information to process and fulfil orders, provide products and services, communicate with you about orders or enquiries, improve our website and offerings, and meet legal and accounting obligations. Where you have provided consent, we may also use your information to send marketing communications. You may opt out of marketing communications at any time.

Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose personal information to trusted third-party service providers who assist us with website hosting, payment processing, order fulfilment, shipping, analytics, and business operations. These third parties are required to handle personal information securely and only for the purposes for which it was disclosed. We may also disclose personal information where required or authorised by law.

Cookies and Website Analytics
Our website uses cookies and similar technologies to ensure functionality, analyse website traffic, and improve user experience. You can choose to disable cookies through your browser settings, however this may affect the functionality of our website.

Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal information is stored securely using Wix’s hosting infrastructure and associated service providers, which use industry-standard security measures. Payment transactions are encrypted and handled by secure third-party payment providers.

Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order and transaction records may be retained for up to seven years for taxation and accounting purposes. Marketing information is retained until you unsubscribe or request removal.

Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, out of date, incomplete, or misleading. Requests can be made by contacting us using the details provided on our website. We will respond within a reasonable time.

Overseas Disclosure of Personal Information
Some of our service providers, including Wix and payment processors, may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.

Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Complaints
If you believe that we have breached the Australian Privacy Principles or this Privacy Policy, you may contact us to make a complaint. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. Any updates will be published on this page with a revised effective date.

Contact Us
If you have any questions regarding these Terms of Service, please contact us at hello@indigenousaesthetics.com or submit your enquiry here.